I would like to return the product. How should I proceed?

Follow these steps for a hassle-free return process:

Step 1: Fill out the Pre-Return Form and send it to myaro_inq@nuskin.com.

Step 2: Refund Team will get in touch with you within 2 working days to arrange an appointment.

Step 3: Bring the unopened products in resalable condition to our Nu Skin office for a refund.

You can find more information about our Product Refund Policy here.

Do I need a physical invoice to do a refund?  

No, however you will need to provide your sales order number for us to verify and process the request.

How do I check the status of my refund request?

Please email your sales order number to myaro_inq@nuskin.com or contact us at +603 9078 4788 (Press 1) for assistance.

How soon will I receive the refund?

The refund process takes up to 30 calendar days from the date of submission:

i. The refund amount will be credited back to the credit card you used for payment.

ii. If payment was made with cash or e-wallets (Boost / Touch 'n Go), the money will be refunded to the bank account associated with your Brand Affiliate ID (PV reflector name).

For further assistance, you can reach out to us at +603 9078 4788 (Press 1) or email us at myaro_inq@nuskin.com.