Frequently Asked Questions
E-Invoicing
What is e-invoicing?
An e-invoice is a digital record of a transaction between a seller (supplier) and a buyer (purchaser) that is submitted to the Inland Revenue Board of Malaysia (IRBM) portal for validation and recordkeeping.
It includes all essential invoice details, along with a Unique Identification Number (UIN) and a QR code generated by IRBM after verifying key fields such as the Tax Identification Number (TIN), Business Registration Number (BRN), and National Registration Identity Card (NRIC).
Both the buyer and seller can scan the QR code to confirm the authenticity of the e-invoice.
Will Nu Skin Malaysia issue an e-invoice for all product sales and service orders?
Nu Skin Malaysia will issue an e-invoice containing the Unique Identification Number (UIN) and QR code generated by Inland Revenue Board of Malaysia (IRBM) upon request.
What mandatory information must Brand Affiliates provide for a sales e-invoice?
| Business Entity |
Individual |
Company Name
|
Name
|
New Business Registration Number – 12 Digits
|
National Registration Identity Card (NRIC) – 12 Digits
|
Tax Identification Number (TIN)
|
Phone Number
|
Phone Number
|
Address
|
Address
|
|
How can I request an e-invoice for my purchase?
You may email 48hrs_reply_malaysia@nuskin.com to request an e-invoice within the same month of your purchase date.
My customer, Ms. Amy, ordered a set of ageLOC® TRME® System from me. I purchased it from Nu Skin and had an e-invoice issued to me upon request.
When I pass the ageLOC® TRME® System to Ms. Amy, do I need to issue another e-invoice to her?
Nu Skin Malaysia will transmit the e-invoice to the Inland Revenue Board of Malaysia (IRBM) for the sale of products to the Brand Affiliate. Subsequently, when the Brand Affiliate sells product(s) to their customer(s) (in this case, Ms. Amy), the Brand Affiliate is required to transmit the e-invoice to the IRBM.
If the customer (Ms. Amy) doesn’t require an e-invoice, the Brand Affiliate can issue a normal receipt to her and transmit all sales transactions as a consolidated e-invoice to the IRBM. Please refer to the table below for the implementation timeline for your business.
| Targeted Taxpayers |
Implementation Date |
Taxpayers with an annual turnover or revenue of more than RM100 million
|
1 August 2024
|
Taxpayers with an annual turnover or revenue of more than RM25 million and up to RM100 million
|
1 January 2025
|
Taxpayers with an annual turnover or revenue of more than RM500,000 and up to RM25 million
|
1 July 2025
|
Taxpayers with an annual turnover or revenue of up to RM500,000
|
1 January 2026
|
Note: The e-invoice implementation timeline has been updated on 21 February 2025.
What is a self-billed e-invoice?
In certain business transactions, the buyer is required to take on the role of the supplier and issue a self-billed e-invoice as a record of purchases made or spending by the buyer (as proof of expense). This includes Nu Skin Brand Affiliates' bonuses and rewards.
Therefore, Nu Skin Malaysia will send the self-billed e-invoice to Inland Revenue Board of Malaysia (IRBM) for the bonuses and rewards given to Brand Affiliates.
What mandatory information is required for the issuance of a self-billed e-invoice?
| Business Entity |
Individual |
Company Name
|
Name
|
New Business Registration Number – 12 Digits
|
National Registration Identity Card (NRIC) – 12 Digits
|
Tax Identification Number (TIN)
|
Tax Identification Number (TIN)
|
How can I obtain a Tax Identification Number (TIN) if I don’t have one?
You can obtain your TIN from the IRBM website at https://mytax.hasil.gov.my/ by using the search function or by completing a new registration.
Is there a threshold for Nu Skin Malaysia to issue a self-billed e-invoice for Brand Affiliates’ bonuses and rewards?
Nu Skin Malaysia will issue a self-billed e-invoice for Brand Affiliates’ bonuses and rewards, regardless of the amount.
When can Brand Affiliates receive the self-billed e-invoice for the bonuses and rewards?
For bonuses and monetary rewards, the self-billed e-invoices will be available within the payment month.
Where can I find more information about e-invoicing and its implementation?
Detailed information and updates on e-invoicing implementation in Malaysia can be found on the Inland Revenue Board of Malaysia (IRBM) website: https://www.hasil.gov.my/en/e-invoice/.
