Frequently Asked Questions
Payment
What payment methods are available in Nu Skin Malaysia?
| Type of Payment |
Walk-In |
Online |
| One Time Payment |
- Cash
- Credit Cards: Visa and MasterCard
- Debit Card
- E-Wallets: Boost and Touch ‘n Go
|
- Credit Cards: Visa and MasterCard
- E-Wallet: Boost
- FPX Online Banking
|
Installment Payment
(6 or 12 months) |
- CIMB Bank
- Hong Leong Bank
- Maybank
- HSBC Bank
- Standard Chartered Bank
- Public Bank
|
- CIMB Bank
- HSBC Bank
- Maybank
- Public Bank
|
Installment Payment
(24 months) |
- CIMB Bank
- HSBC Bank
- Public Bank
|
- CIMB Bank
- HSBC Bank
- Public Bank
|
| Buy Now Pay Later |
|
|
What is Atome payment?
Atome is a Buy Now, Pay Later (BNPL) payment solution that allows Nu Skin Brand Affiliates to split their payments into three equal, interest-free installments. For more information, please refer to the link.
Can I pay for my online order using two different credit cards in a single transaction?
Unfortunately, our online platform only supports one credit card per transaction. However, you can do so if you make a purchase at either our Kuala Lumpur or Penang Experience Centres.
Which items are eligible for instalment payments in Nu Skin Malaysia?
| 6 months |
12 months |
24 months |
- ageLOC Reset® Softgel 500PV
- ageLOC® Home Spa Kit 500PV Pack
- ageLOC® R² Pack 500PV
- ageLOC® R² Trio Pack
- ageLOC® YOU-SPAN® 500PV Pack
- ageLOC® YOU-SPAN® Trio Pack
- ageLOC® Galvanic Spa® Face Pack 250PV
- ageLOC® Galvanic Nutriol Scalp and Hair Care 500PV
- ageLOC Boost® Core Kit
- ageLOC® LumiSpa® iO Core Kit
- ageLOC® TRME® System
- ageLOC® WellSpa iO® Core Kit
- Ultimate Duo 1000 PV Pack
- EcoSphere® Water Purifier
- EcoSphere® Peace of Mind Package
|
- ageLOC® TRME® System
- Ultimate Duo 1000 PV Pack
- EcoSphere® Water Purifier
- EcoSphere® Peace of Mind Package
|
- EcoSphere® Peace of Mind Package
- ageLOC® TRME® System (24M IPP)
|
I'm purchasing one set of ageLOC® TRME® System and one box of LifePak®. Why am I unable to find the instalment option on the "Check Out" page under "Billing Information"?
For online instalment, you will need to place separate orders for the ageLOC® TRME® System and any additional à la carte items (LifePak®). By doing two separate orders, you will be eligible for the instalment option for the ageLOC® TRME® System.
How can I confirm the status of my order to ensure its success? I didn't receive any confirmation with a Sales Order Number.
You can log in to your web account, go to "Profile", and select "Order History" to view your sales order number. If you're still encountering issues, please don't hesitate to contact us via email at 48hrs_reply_malaysia@nuskin.com or by calling +603 9078 4788 (Press 1) for assistance.
Why was my card charged even though my order was unsuccessful?
While this is unlikely to occur, if it does happen, you can contact your issuing bank to inquire about the charge or provide supporting documentation (Proof of Payment) via email for further verification at 48hrs_reply_malaysia@nuskin.com.