Dear Nu Skin Brand Affiliates/Members,
From 1 August 2022, the Policy for Uncollected Products of Nu Skin Enterprises Hong Kong, LLC will be updated as follows. In line with the relevant changes, the Policies and Procedures, Brand Affiliate Agreement and International Sponsor Agreement, Member Agreement and Automatic Re-ordering Program Enrollment Agreement of the Company will be revised accordingly and will take effect from 1 August 2022.
You acknowledge that administrative time and costs will be incurred by Nu Skin to retain products and/or business support materials purchased but remain uncollected by and/or undelivered to you. Accordingly, you agree that IN THE EVENT THAT:
(i) when collection is to be made by you and you fail or neglect for whatsoever reason to collect the products and/or business support materials from Nu Skin within fourteen (14) days from the Date of Distribution, Nu Skin shall, without further reference, notice or account to you, cancel your order of such products and/or business support materials and after deducting an administrative fee equivalent to 10 percent of the purchase price, refund to you 90 percent of the purchase price less applicable bonuses (applicable to brand affiliates). If bonuses have already been paid on such products, then Nu Skin will recoup your bonuses (applicable to brand affiliates) as set forth in Section 6.9 of Chapter 2 of the Policies and Procedures.; or
(ii) where you have requested Nu Skin and Nu Skin has agreed to deliver any products and/or business support materials to you but Nu Skin is unable to deliver such products and/or business support materials to you due to an incorrect or incomplete delivery address or the unavailability of the named recipient at the address as provided by you, and you fail or neglect to collect the products and/or business support materials from Nu Skin, Nu Skin will contact you again for delivery arrangement but will charge you HK$50 as the second delivery fee or the administrative fee for order amendment; If you have requested Nu Skin and Nu Skin has agreed to deliver any products and/or business support materials to SFHK self-operated network points (* include SF Business Stations, SF Stores and SF Lockers) you designated, but you fail or neglect for whatsoever reason to pick up the products and/or business support materials within 24 hours upon receipt of the SMS notification, the products and/or business support materials will be returned to Nu Skin as unclaimed. Nu Skin will contact you again for delivery arrangement but will charge you HK$50 as the second delivery fee or as the administrative fee for order amendment. Please note that additional three (3) working days for delivery might be required for any change of delivery address. If you fail or neglect for whatsoever reason to receive or collect the products and/or business support materials from Nu Skin within fourteen (14) days from the Date of Distribution, Nu Skin shall, without further reference, notice or account to you, cancel your order of such products and/or business support materials and after deducting an administrative fee equivalent to 10 percent of the purchase price, refund to you 90 percent of the purchase price less applicable bonuses (applicable to brand affiliates). If bonuses have already been paid on such products, then Nu Skin will recoup your bonuses (applicable to brand affiliates) as set forth in Section 6.9 of Chapter 2 of the Policies and Procedures.
Should you have any questions, please contact us via the Hotline 852-2837 7700.
Yours faithfully,
Nu Skin Enterprises Hong Kong, LLC
