On this page, you will find our online forms. When completing a form, please ensure that you fill out all mandatory fields and provide any details you consider important for a quicker and more efficient resolution. After submission, the relevant department will receive your request and contact you as soon as possible. Please be aware that not all requests can be completed through the online form yet.
Please expect a response from your local customer service department within 2 working days.
Please click on the link below to request specific invoices of your previous orders. This option can be used if you are searching for an older order, or you cannot find the PDF sent automatically by our system.
For more information, please consult our FAQ page.
Follow the link below to request an order cancellation. This option can be used in case you do not wish to receive your order. Please be aware that we can only cancel orders at a certain early stage, we cannot guarantee success in all cases.
For more information, please consult our FAQ page.
Please follow the link below to begin the return process for your unopened products you no longer wish to use or resell. Please check our return policy before submitting the form to make sure your order is still eligible for a refund. We can only refund items in resaleable condition once their return is confirmed by our warehouse. Please do not send back any product before you receive confirmation from our Customer Service Representatives.
For more information, please consult our FAQ page.
Please complete the form below if you are experiencing any problems with the scanner or S3 application and would like to report them and request a replacement. This form can also be used if you wish to return the scanner or cancel your lease.
For more information, please consult our FAQ page.
