Silicone Head
Nu Skin’s tips for taking care of your Silicone Heads
- Handle the Silicone Heads with great care. Avoid twisting it into place as this can break the clips. Instead, simply clip it on or off without turning.
- Replace the Silicone Head every 3 months.
- Only use your device with our ageLOC LumiSpa Activating Cleansers to experience the 7 LumiSpa skincare benefits and avoid damaging the silicone.
1. My Silicone Head will not fasten securely.
Please check the following:
a. There are three tabs in the centre of each Silicone Head that secure it to the device. If these are broken, it will not fasten securely.
b. Are there any cracks or broken pieces on the back (white) side of the Silicone Head?
c. Has the device been dropped? Unfortunately, this situation is not covered by your warranty.
d. Has the centre (black drive) nut on the device been damaged?
2. My Silicone Head falls off the device.
If the Silicone Head does not stay on during use, the device or Silicone Head is defective. Please check the following:
a. Does the Silicone Head have any cracks or broken pieces on the back (white) side?
b. Does the same issue occur with other Silicone Heads?
c. Has the device been dropped?
d. Has the centre (black drive) nut been damaged?
e. Are there scratches or markings on the face of the device (beneath the Silicone Head)? This may indicate damage or misuse.
3. My Silicone Head is growing mould.
To avoid this, please ensure you follow these steps:
a. Remove the Silicone Head from your device after each use and when cleaning.
b. Rub the Silicone Head with your fingers under running water to make sure any excess product is removed from the surface.
c. Allow the Silicone Head to dry completely before reattaching it to your device (See page 10 of the User’s Manual for more information).
4. Cleanser is getting stuck between the gears of the Silicone Head.
To avoid this, please consider the following:
a. Is product being applied directly to the Silicone Head? (See Precautions on page 2 of the User’s Manual).
b. Are you applying anything other than the ageLOC LumiSpa Activating Cleanser to the Silicone Head?
c. Are you cleaning the Silicone Head correctly after each use? (See page 10 of the User’s Manual for more information).
5. My Silicone Head is fading or changing colour.
Discolouration can occur for several reasons. Please consider the following:
a. Ensure the Silicone Head is cleaned correctly after each use.
b. Remove the Silicone Head from the device. Rinse it with water while rubbing to remove any residual Activating Cleanser (See page 10 of the User’s Manual for more information).
c. Harsh chemicals or abrasives should not be used. Alcohol can be applied and then rinsed off to sanitise between users for demonstration purposes
6. My Silicone Head has swollen
To avoid this, please consider the following:
a. Ensure the Silicone Head is cleaned correctly after each use.
b. Remove the Silicone Head from the device. Rinse it with water while rubbing to remove any residual Activating Cleanser (See page 10 of the User’s Manual for more information).
c. Harsh chemicals or abrasives should not be used. Alcohol can be applied and then rinsed off to sanitise between users for demonstration purposes.
d. Avoid using essential oils. These can damage the Silicone Head and are not approved for use with your LumiSpa.
Can't find what you are looking for?
Device Replacement Request Form
If you couldn't find the answer to your issue above, went through all troubleshooting steps and even tried the "hard reset" as recommended in the video, feel free to submit a Replacement Request. Make sure you have your order number as well as the damaged device close by to check the serial number and batch-code.
Click here to fill in the form.
