Please be informed that Nu Skin Singapore will retire our current ENJOY rewards program, with effect from 31st December 2024.
• We will stop enrolment to the ENJOY rewards program on 15 October 2024, 23:59pm
• All current ENJOY members will stop earning rewards points on 21 December 2024, 23:59pm.
• All current ENJOY members must redeem their existing remaining points by 31 December 2024, 23:59pm. Unredeemed points will be forfeited.
On 1 January 2025, a new Nu Skin Rewards Program will be introduced to enhance your experience and to thank you for your continued support.
A. JOINING THE NEW NU SKIN REWARDS PROGRAM
What is the Nu Skin Rewards Program?
The Nu Skin Rewards Program (“Program” or “Rewards Program”) will begin on 1 January 2025 and is designed to reward and thank loyal customers who purchase Nu Skin products on a subscription program.
What is a Subscription Program?
The Subscription Program is a monthly recurring order of your favorite products! This is what we used to call “Automatic Re-Order (ARO) Program” in our market.
Who is eligible to join the Nu Skin Rewards Program?
The Nu Skin Rewards Program is available to registered members and Brand Affiliates who are legal residents of Singapore and at least 18 years of age or older and who provide and maintain a valid email address.
How do I join the Nu Skin Rewards Program?
Nu Skin Rewards Program is simple and straightforward - no levels, no tiers, and no complicated point systems. Just enroll in a monthly subscription order of at least 50PV to enjoy the perks of the Nu Skin rewards program! No fuss, no opt-ins, and no extra steps.
What are the benefits of the Nu Skin Rewards Program?
When you have a subscription program (ARO) order, you will be automatically enrolled into Nu Skin’s Rewards Program. You’ll be eligible to enjoy:
• Special Subscription Pricing for selected products.
• Additional subscription benefits such as Birthday gifts and Shipping benefits.
• Milestone Reward of SGD30 voucher for every 3 consecutive months of subscription with minimum 50PV each month (also see Section B below).
*Qualifying Brand Representatives and above are not eligible to receive the Milestone Reward. Brand Affiliates will stop receiving the Milestone Reward after becoming a Qualifying Brand Representative and above.
Is there a cost to join Nu Skin Rewards Program?
No, there is no cost to join.
What am I agreeing to by joining the Nu Skin Rewards Program?
By joining the Nu Skin Rewards Program, you agree that you have read, understood and you agree to be bound by the Program Terms & Conditions, as well as such incorporated terms and conditions, including the terms of our Privacy Notice, and by any changes or modifications we may make in the future.
I am a current ENJOY member; how do I participate in Nu Skin Rewards Program?
enJoy club:
If you are currently in the enjoy Club tier, simply enroll in a monthly subscription order of at least 50PV and you will be automatically enrolled into the Nu Skin Rewards Program!
enJoy Premier:
Thank you for being our ENJOY Premier member!
You will be automatically placed in the Nu Skin Rewards Program since you are already enrolled into the monthly subscription program!
What would happen if I missed payment for my subscription program for a month and I did not cancel my subscription? Will the system automatically drop me out of the program?
Should you cancel or miss a payment for your monthly subscription program, but did not terminate your subscription to our subscription program, your Eligible Count for the Milestone Reward will be reset to zero. You need to have 3 consecutive Eligible Counts in order to receive a Milestone Reward voucher. (See Q10 below.)
Unless your subscription contract is terminated in accordance with the subscription terms and conditions or you write in to terminate your subscription, you can continue to stay in the program.
B. MILESTONE REWARD
How are Milestone Reward earned?
Milestone Reward SGD30 voucher is awarded when you make 3 consecutive months of product purchases with a minimum of 50PV each month under subscription (each an “Eligible Count”). Shipping and handling charges are not included in the calculation of purchases. Additional rewards or discounts may also be awarded for ad hoc events, milestones, or other experiences at Nu Skin’s discretion. Milestone Reward is only awarded on purchases that are made though Nu Skin’s system and under subscription. A purchase made directly from a Brand Affiliate will not earn any Milestone Reward.
Can I earn Milestone Reward on product purchases made in other markets?
No, you can only earn Milestone Reward from product purchases made in your local market.
Can I redeem my Milestone Reward in other markets?
No, you can only redeem Milestone Reward in the market where you are registered.
How do I receive my Milestone Reward?
You will receive your Milestone Reward via email on the 6th of every month. If the 6th falls on a weekend or a public holiday, you will receive the email on the next working day.
How can Milestone Reward be redeemed?
They can be redeemed directly through Nu Skin Singapore website sales channels (online, Vera and Stela). The reward will not be redeemable on any third party marketplaces.
How can I use the SGD30 Milestone Reward vouchers that I earned from the Rewards Program?
Each Milestone Reward voucher is redeemable with a minimum purchase of Nu Skin products. However, some items are not applicable. Milestone Reward cannot be layered with other promotions, sales materials, accessories and business kits. These can differ from markets to markets. Please check with your local markets for more details.
How can I tell when my Milestone Reward is going to expire?
In general, all Milestone Reward earned will be valid for 30-days, starting on the 6th (12:00) of the same month the reward is received (or the next working day (12:00) following the 6th should the 6th falls on a weekend or public holiday).
If you are in doubt, please do not hesitate to contact your local Nu Skin office.
If I return a product purchased under subscription or cancel my subscription order, what will happen to my Milestone Reward qualifications & rewards?
If this happens and if you do not terminate your subscription to our subscription program, your Eligible Count will be reset to zero. You need to have 3 consecutive Eligible Counts in order to receive a Milestone Reward voucher. (See Q10 above)
Can I return a product or other items that I purchased using the Milestone reward?
Yes, you can return any products and items purchased with Milestone Reward, however, the value of the Milestone reward will not be refunded, and you will lose the reward amount used to purchase the product or items.
Will there be any termination penalty if I choose to stop participating in the Rewards Program? What will happen to my earned Milestone Reward?
If you choose to terminate your Rewards Program, you will need to terminate your subscription to our subscription program. There is no penalty if you choose to opt out of the Rewards Program, however you will lose rewards in your account.
C. ADDITIONAL SUBSCRIPTION BENEFITS
What are the “additional subscription benefits” in Q5 above?
In order to thank our loyal customers, the company may introduce seasonal promotions, e.g. shipping discount, birthday treats, etc. These perks may or may not be permanent, but they serve as seasonal rewards for subscribers of our subscription program.
Some subscription benefits like the Birthday treats and Shipping privileges are open to ALL who have a subscription (ARO) order. This may differ from market to market. Please contact your local office for more information.
D. NU SKIN REWARDS PROGRAM SUBSCRIPTION STATUS
Will my subscription to the Nu Skin Rewards Program expire?
Your subscription to the Nu Skin Rewards Program will not expire, however, if you do not maintain a monthly subscription order of 50PV each month, you will not receive the Milestone Reward or other additional subscription benefits.
Do I have to inform the company if I want to stop participating in the Rewards Program? If so, what are the procedures?
Yes, if you want to terminate, you will need to inform the company by You need to inform the company by completing the Subscription Program termination form and submit the form to Nu Skin Office or via Sameday email. Once the Subscription Program is terminated, the rewards program will be automatically terminated.
If I decide to do Nu Skin business as a long-term business, when will I cease the Rewards Program - after I submit my Letter Of Intent (LOI) or when I pass my LOI?
You will cease the Nu Skin Rewards Program once you submit LOI and not when you pass LOI. You will cease to receive the Milestone Reward and will be rewarded through the Velocity program for your efforts to build business.
I am currently a customer who is enrolled in the Nu Skin Rewards Program and with an active subscription (ARO). What will happen to my subscription (ARO) order and monthly delivery after I submit LOI and cease being eligible for the Rewards Program?
After you submit your LOI and cease being eligible for the Rewards Program, your subscription (ARO) contract will remain unchanged and you can continue receiving monthly deliveries as scheduled. You can use your earned Milestone Reward until they expire, but you will no longer earn any more Milestone Reward.