Replacement Request Form

Fill in this form in order to apply for a replacement. Please note your eligibility will be evaluated based on the below information. You will need your order number as well as the damaged device to complete it.

Nu Skin guarantees your device to be free from defects in materials and workmanship for a period of two years from the original date of delivery to you (more info on page 9 of Quick Start Guide). This warranty does not cover damage to the product as a result of misuse or accident. You may be required to present a formal sales receipt showing the delivery date.

Submitter Info

First and Last Name

Email Address

Phone Number

Use international format of the phone number (starting with + and country code)

My Nu Skin ID

Shipping Information

We will use the below data to create a Replacement order for you If your machine falls within warranty. Please add valid details here and double check them before submission.

First and Last Name

Street Name & Number

Additional Info

optional

City / Town

Postal Code

Country

Email Address

Phone Number

Use international format of the phone number (starting with + and country code)

Order number where the device was purchased

Serial / Batch number of the Device

See detailed images on where to find this info below

Purchase date

How was the device stored?

Please specify the issue with your device (choose only 1 issue which reflects the problem in the best way)

Issue Details

Explain what is the issue with your device

Issue starting date

When the device started to have an issue.

Please attach a video of the affected device to demonstrate the issue making its batch number visible in the recording as well. This will help us identify and resolve the problem faster.

max 20 MB

Please note that we will provide you with all the details to your email address in 3 to 10 (as a maximum) business days and confirm if the Replacement processed and/or Faulty device need to be send for detailed check

Additional info

Where to find Serial number and Batch code?

Lumispa Device

Charging Base