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Replacement Request Form

Fill in this form in order to apply for a replacement. Please note your eligibility will be evaluated based on the below information. You will need your order number as well as the damaged device to complete it.

 

Nu Skin guarantees your device to be free from defects in materials and workmanship for a period of two years from the original date of delivery to you (more info on page 10 of User Manual). This warranty does not cover damage to the product as a result of misuse or accident.  You may be required to present a formal sales receipt showing the delivery date.

Submitter Info

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Use international format of the phone number (starting with + and country code)
 

Shipping Information

We will use the below data to create a Replacement order for you If your machine falls within warranty. Please add valid details here and double check them before submission. 

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Only fill in the following data if it differs from the Submitter's info. 

 
 
 
Use international format of the phone number (starting with + and country code)
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See detailed images on where to find this info below
 
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when the device started to have an issue.

Please specify the issue with your device (choose only 1 issue which reflects the problem in the best way)

 
 
 
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Explain what is the issue with your device

 

 

 
max. 20 MB

 

Please note that we will provide you with all the details to your email address in 3 to 10 (as a maximum) business days and confirm if the Replacement processed and/or Faulty device need to be send for detailed check

 
 



Additional info

Where to find LOT number?

Lumispa iO Device

ageloc-lumispa-io-device-lot-number

LumiSpa iO Charger

ageloc-lumispa-io-charger-lot-number