Device Performance
Nu Skin's tips to keep your device functioning well.
- Only use your LumiSpa with our ageLOC LumiSpa Activating Cleansers to the experience the seven amazing LumiSpa skincare benefits.
- Only our Activating Cleansers can provide the right viscosity to allow the Silicone Head to glide over the skin the gentlest way.
- Return the device to the charging base when it is completely dry (see page 10 of the User’s Manual for more information).
How do I use my ageLOC LumiSpa?
Step 1
Moisten your face with warm water and apply the Activating Cleanser. Wet the Silicone Head and turn on the device.
Step 2
Glide the device accross your face using slow, board strokes. Don't scrub or press too hard. After 2 minutes, your device will switch off.
Step 3
Rinse your face with warm water. Clean the area that holds the Silicone Head. Wipe down the device and Silicone Head or leave them to dry after rinsing.
1. My device does not turn on
Please begin with the following questions:
a. How old is the device?
b. Has the device been stored with a low charge for an extended period of time? Please see the section for Battery and Charging
c. Have you ever dropped your device? Unfortunately, this is not covered by your warranty
d. Is there an amber light at the bottom of the device? This means the battery is low and needs to charge.
Should you be unable to find a solution in your User’s Manual, please contact Customer Service with the above information in mind.
2. My device shakes or pauses when I use it
The ageLOC LumiSpa was designed to enhance the cleansing experience. One way in which it does so is by providing feedback during use. The device will pause every 30 seconds to let you know it’s time to move to the next section of your face (See page 9 of the User’s Manual for more information).
If you are scrubbing (circular motions tend to trigger this) or pressing too firmly, the device will pause and vibrate. Resume with a lighter touch and/or slower movement (See page 9 of the User’s Manual for more information).
Making sure that you’re using an adequate amount of the Activating Cleanser can also help ensure that the Silicone Head glides over your skin more easily.
3. The ageLOC LumiSpa is loud
Your device has a distinct sound to it. This ‘clacking’ sound is a characteristic of the counter-rotation oscillating movement of the Silicone Head and should not be a concern.
4. My device has flashing lights around the On/Off button and won't work.
In this situation, follow the steps below:
a. Press and hold the On/Off button until the light turns off.
b. Place the device on the charging stand to charge the device and press and hold the button again.
If it still not working or the lights flash again, the device is no longer working, please fill in the Replacement Request Form.
d. If you hear and see the Head moving much faster than normal, it stops and then the lights around the On/Off button flash again, please fill in the Replacement Request Form.
5. My device stopped working
Please begin with the following questions:
a. Has the device been dropped or misued?
b. Is it showing signs of damage, such as cracks or dents?
Has the device been stored with a low charge for an extended period of time? (See page 7 of User's Manual)
Should you be unable to find a solution in your User’s Manual, please contact Customer Service with the above information in mind.
6. The color of my device is fading
Discolouration may occur for several reasons. Please begin with the following checklist:
a. Make sure the device is cleaned correctly after each use.
b. Remove the Silicone Head from the device. Rinse the device under running water, then wipe it dry with a washcloth. (See page 10 of the User’s Manual for more information).
c. Avoid using harsh chemicals or abrasives. (See Precautions on page 2 of User’s Manual).
d. Avoid extended exposure to UV light.
Can't find what you are looking for?
Device Replacement Request Form
If you couldn't find the answer to your issue above, went through all troubleshooting steps and even tried the "hard reset" as recommended in the video, feel free to submit a Replacement Request. Make sure you have your order number as well as the damaged device close by to check the serial number and batch-code.
Click here to fill in the form.
